Dealing with Difficult People
There are a lot of us on the planet so unfortunately encountering difficult people is unavoidable! Whether it is someone that constantly talks and never listens, a co-worker that knows best and always has to have the last word or even someone who can be undermining or bullying in nature, it is important to address the on-going difficulty otherwise it will eventually lead to conflict and an unpleasant and counter-productive working environment.
This development session will help you learn how to deal with difficult people through being objective and emotionally in control.
Through 1:1 coaching, the session will develop your understanding of difficult people and improve your skill set by covering the following areas:
- Analysing your current approach
- Understanding what makes a difficult person difficult
- Exploring ways of accurately identifying, assessing and addressing situations
- Staying calm and emotionally in control
- Developing positive relationships for the future
Theoretical concepts and practical discussion/scenarios form the basis of this accelerated learning approach.
The option of a follow-up session is available for dealing with ‘live’ situations.
Who Should Attend?
Anyone who is struggling to deal with a particular difficult person or those who want to improve their general approach in dealing with difficult individuals.